The manufacturer’s “Limited Warranty” for the EKX-Ebike for consumers in North and South America. This Limited Warranty describes the service available to you in the event your Product requires warranty service, and you may have additional protections under your local laws.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY TO COUNTRY AND STATE TO STATE.

Limited Warranty Period

This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a result of your normal and ordinary use of the Product. In the event a defect covered by this Limited Warranty occurs, We will send free parts to repair or replace.

Vehicle Body – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 12 Months
• Battery
• Frame
• Front Fork Assembly
• Rear Fork Assembly
Other Components – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – 6 Months
• Seat cushion
• Front Wheel Assembly
• Rear Wheel Assembly
• Gear Disc
• Crank
• Center Shaft
• Chain

Components Subject to Wear –  – – – – – – – – – – – – – – – – – – – – – – – – – 90 days
• Handlebar Grips
• Handlebar Ends
• Standpipe Protection Cover
• Frame Protection Cover
• Reflective Piece
• Inner & Outer Tire
• Nut Cover
• Auxiliary Wheel
• Chain Cover
• Pedal
• Brake Handle

Limited Warranty Process

EKX Bike online help resources are available at: https://ekx-ebike.com/contact/. If you discover what you believe is a defect for your Product, please contact EKX USA Inc at info@ekx-ebike.com. EKX’s technical support personnel are available to assist you in diagnosing and fixing any problems you may encounter in the use of your product.

For eligible warranty claims, EKX-ebike USA will service defective parts with new or reconditioned parts of same or similar style at no cost to you.

Upon verification of your eligibility, you will need to provide your name, email address, mailing address and contact telephone number in order to receive a return materials authorization (“RMA”) number.

Limited Warranty Exclusions

  • Caused by abuse, misuse, neglect or commercial use.
  • Caused by improper charging, storage, or operation, including, without limitation, use contrary to the user materials, use exceeding specified height, weight and age limits, use on stairs, walls and curbs, or any extreme sport or exhibition use.
  • Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high pressure water spray, freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion.
  • That is cosmetic, including, scratches, dents and the removal of protective coatings that are designed to diminish over time, unless such damage occurred due to a defect in materials. That does not arise from product-design, technology, manufacturing or quality. 

Shipping Damage Claims

  • Upon receipt, customer should immediately inspect Products for damage. Freight damage claims can be extremely time sensitive, and therefore, EKX-Bike USA Inc will not accept freight damage claims later than 3 days from Customer’s receipt of the Product.

  • Customer should also document any damage with photographs, and date the images whenever possible. Furthermore, the Customer should keep all packaging and paperwork until the inspection process is complete.

Submitting a Warranty Claims

Upon receiving a proper warranty claim, EKX USA will examine the claimed defect, and at its sole discretion, we will send parts for replace that it determines to be defective.

Contact the Customer Support team at info@ekx-ebike.com